Satisfaction Guarantee

At Rubbermaid Incorporated, we stand behind our products and quality controls.  If you are not satisfied with your Ball branded canning jars, pantry and storage jars, or related accessories you purchased from one of our authorized sellers in the United States, please reach out to us within 120 days from the date of purchase.  This Guarantee does not apply to pectin or other perishable ingredients.  Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites.  The Guarantee is also limited to the original, end-user purchaser in the United States.

How To Claim The Guarantee

To submit a Guarantee request, please use the Contact Us form here or by calling us at 1-800-240-3340, Monday through Friday, 9AM – 5PM E.T.  Please have information available regarding where and when you purchased your product, your reason for dissatisfaction, and proof of purchase.  Please note that you will also be asked to submit photo(s) of your product, provide proof of purchase, and provide other information to assist us in processing your request.  You must submit your Guarantee request within 120 days of the date of original purchase.

Guarantee Guidelines

We reserve the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in our discretion in cases of suspected fraud or where we conclude that the purchaser has abused the Satisfaction Guarantee. We may amend or terminate the Satisfaction Guarantee at any time without notice.  If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at 1-800-240-3340 or via the Contact Us form. 

Effective: January 24, 2025